Dashboard overview
The main dashboard surface gives you an at-a-glance summary of your entire voice operation:Total calls and minutes
See the total number of calls handled and cumulative connected minutes across all agents for your selected date range.
Spend and cost per call
Track total spend alongside average cost per call. Compare across agents to identify where your budget is going.
Call volume over time
A time-series chart shows call volume by day or hour. Spot peak periods, campaign spikes, and usage trends at a glance.
Call distribution by type
See the breakdown of inbound, outbound, and batch campaign calls to understand how your traffic is structured.
Call logs
Every call VoiceInfra handles is stored in the call log with the following data:| Field | Description |
|---|---|
| Caller number | The number that initiated the call |
| Called number | The number that received the call |
| Agent | Which AI agent handled the conversation |
| Duration | Total connected time (minutes and seconds) |
| Start / end time | Precise timestamps for the call |
| Cost | Itemised cost for that call |
| Status | Answered, Voicemail, Failed, or Transferred |
- Audio recording — play back the full conversation
- Full transcript — verbatim text of everything said
- AI-generated summary — a concise overview of the call’s purpose and outcome
- Extracted data — structured data your agent collected during the conversation (for example, names, order numbers, or appointment times)
- Date range
- Call type (inbound / outbound / batch)
- Status (answered / voicemail / failed)
- Agent
AI-powered sentiment analysis
Sentiment analysis runs automatically on every call — no configuration required.
| Sentiment | What it means |
|---|---|
| Positive | Caller is satisfied, engaged, or appreciative |
| Neutral | Caller is transactional or matter-of-fact |
| Frustrated | Caller shows signs of impatience, dissatisfaction, or agitation |
- Spot frustrated callers — review calls flagged as frustrated to identify recurring pain points your agent isn’t resolving
- Track satisfaction trends — see whether sentiment improves after you update your agent’s knowledge base or transfer rules
- Identify at-risk customers — proactively follow up on calls ending in frustrated sentiment before a customer churns
Performance metrics
Use these metrics to measure how effectively your AI agents are handling your call volume:| Metric | What it shows |
|---|---|
| Containment rate | Percentage of calls resolved by the AI without transfer to a human |
| Transfer rate | Percentage of calls transferred to a human agent |
| Voicemail rate | Percentage of outbound calls that reached voicemail rather than a live person |
| Average duration | Average call length broken down per agent |
| Cost per call | Average cost per call broken down per agent |
Automated reporting
Schedule recurring reports to be delivered to your inbox automatically:- Frequency — daily, weekly, or monthly
- Delivery — email to any address you specify
- Contents — customise which metrics to include; optionally include an executive summary
Technical specifications
| Spec | Value |
|---|---|
| Dashboard update speed | Sub-second real-time updates |
| Data retention | Unlimited |
| Export format | CSV |
| Report delivery | Email, scheduled or on-demand |
Frequently asked questions
How long is call data retained?
How long is call data retained?
VoiceInfra retains all call data — logs, recordings, transcripts, and summaries — indefinitely. There is no time limit on how far back you can query or export.
Can I export transcripts?
Can I export transcripts?
Yes. From the call logs dashboard, apply your desired filters and click Export. The export includes call metadata and, where available, full transcripts. You can also open any individual call and copy or download its transcript directly.
How accurate is the sentiment analysis?
How accurate is the sentiment analysis?
VoiceInfra’s sentiment analysis achieves 95% accuracy. The model is trained specifically on voice conversation data, making it more reliable for phone call contexts than general-purpose sentiment tools.
Can I see per-agent cost breakdowns?
Can I see per-agent cost breakdowns?
Yes. The analytics dashboard lets you filter all metrics — spend, cost per call, duration, containment rate — by individual agent. Use this to compare agent efficiency and identify which configurations are most cost-effective.
Can I track the impact of changes to my agent?
Can I track the impact of changes to my agent?
Yes. Because all data is retained and timestamped, you can compare metrics before and after any change — a knowledge base update, a new transfer rule, a different voice — by filtering the call log to the relevant date ranges.
How quickly do analytics update after a call?
How quickly do analytics update after a call?
Analytics update in real time with sub-second latency. Call records, costs, and sentiment appear in the dashboard within seconds of a call ending.